Built to perform

1. Andrews Water Heaters, a trading name of Baxi Heating UK Limited, provides warranty against manufacturing defects. The standard warranty provided on products and services is as follows:

I) New product: 24 months parts and labour warranty from date of commissioning if commissioned by Andrews Water Heaters (12 months warranty if not commissioned by Andrews Water Heaters). Commissioning to take place within 6 months from date of supply.

II) Replacement parts: any spare parts that are replaced under the warranty will be covered under the same warranty terms during the product's warranty period.

III) Exclusions: service consumables are not covered by the warranty and this includes (where applicable):

  1. Ignition/ionisation Electrodes
  2. Sacrificial anodes
  3. Thermocouples
  4. Expansion Vessels
  5. Burner Gaskets Lubricants / Oils and inhibitors
  6. Faults requiring combustion adjustment or burner cleaning associated with the normal operation are covered for 30 days from commissioning or maintenance of the product.

2. Andrews Water Heaters reserves the right for continuous improvement in both design and manufacture and warranty claims for retrospective upgrades to existing product design are excluded.

3. The warranty is valid subject to the installation being in full compliance with all appropriate current regulations and standards and our particular installation commissioning and maintenance instructions which are provided with the product. Evidence of commissioning must be retained and provided to Andrews Water Heaters in the event of a warranty claim during this warranty period. (This is not required if the commissioning was completed by Andrews Water Heaters).

4. The warranty is subject to safe access and egress to the product being made by others.

5. Andrews Water Heaters will provide warranty based on the above terms provided the failure has not been caused as a result of the following:-

  1. Incorrect commissioning / operation of the equipment by a third party
  2. Failure caused by the incorrect installation / location of the equipment
  3. Failure occurring from system defects
  4. Attempted repairs by anyone other than our Engineers or our approved Agents during the warranty period
  5. Where any defects / sub-standard items highlighted in the commissioning report have not been rectified to the correct standard(s)
  6. Any failure or problems resulting from inadequate supply or poor quality of services such as electricity, gas or water
  7. Failure caused as a result of corrosion, waterborne debris or scale/sludge deposits
  8. Failure due to the incorrect design / installation of the flue / ventilation system
  9. Incorrect handling of equipment
  10. The equipment has been sized incorrectly for the system's minimum and maximum operating conditions
  11. Corrosion due to adverse environmental conditions
  12. Frost damage
  13. Damage to the product caused by theft, attempted theft, vandalism or other factors such as fire or flood.
  14. Failure of or incorrectly set external controls
  15. Blocked condensate drain
  16. Where installation, commissioning or maintenance has been undertaken by a non-competent third party

6. All repair work during the warranty period must be carried out by Andrews Water Heaters or our nominated approved Agents.

7. Cost for third party repairs will not be accepted without prior authorisation of Andrews Water Heaters.

8. In the event of equipment failure, Andrews Water Heaters must be given the opportunity to inspect the equipment in situ prior to any remedial action taking place.

9. Any repair carried out under the terms of  this warranty does not extend the warranty beyond its original period.

10. Where Andrews Water Heaters has provided design / installation advice, whilst every reasonable care has been taken in formulating our recommendations, Andrews Water Heaters cannot accept any responsibility for the final design, construction and installation of the system.

11. The warranty is applicable to Andrews Water Heaters which have been purchased and installed in the United Kingdom and Eire. Requests for Andrews Water Heaters to attend a warranty repair where the water heater is installed in either a remote location of mainland UK or the surrounding isles, may incur a charge. In these circumstances you are advised to call our After Sales Service Team on 0345 070 1058 who will advise if a charge is applicable.

This warranty is in addition to and does not affect your statutory rights. 

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