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Built to perform

We understand how vital it is to your business to have a continuous supply of hot water. It can have a big impact on the day-to-day operation of your organisation if there is a problem, so we have a team of qualified engineers on hand to help diagnose and repair any fault or problem that may arise.

We guarantee all of our products for two years, including parts and labour, if commissioned by Andrews Water Heaters.

Not sure if your product is in warranty? Contact our after sales team with your product's serial number and we will be able to advise you.

  • IN-WARRANTY
  • OUT OF WARRANTY

In the unfortunate event that your product needs an in-warranty repair simply fill out the form or call our After Sales Service team on 0345 070 1058 to book an in-warranty repair.

Not sure if your product is in-warranty? Contact our team with your product’s serial number and we will be able to advise you.

Product Details
Your Contact Details

Please provide information on where the product is installed and how we can contact you about your product.

Site Details

At Andrews Water Heaters, a trading division of Baxi Heating UK Limited, we will use your data to help us provide a great customer service. Based on the information you have provided, we may keep in touch with you about your product, or services relating to your product, via email, telephone, post and SMS.


Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. By submitting your details, you are telling us that you’re okay with this and that you agree with our privacy notice. You can, of course, change your mind at any time.

If your product is out-of-warranty you can find our Andrews Water Heaters approved service agents who will be able to help you

Customer support

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